Description

Summary

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Grand Hyatt DFW, located inside Dallas Fort Worth Airport Terminal D, is steps from TSA checkpoints and offers direct access to all terminals. Our luxury hotel rooms and suites feature stunning runway views, while guests enjoy elevated dining experiences and craft cocktails at Grand Met Restaurant and Bar. With sophisticated meeting and event spaces, our hotel is a premier destination for business and leisure travelers alike.

Our hotel is proud to be recognized among the industry's best:

• 2025 AAA | Four Diamond Award
• 2025 TripAdvisor | Traveler's Choice
• 2025 U.S. News & World Report | Gold Badge - Best Hotels
• 2025 #1 in Customer Service | Grand Hyatt Hotels - Americas
• 2025 Fortune 100 | Best Companies to Work For
• 2025 Top 5 in Colleague Experience | Hyatt Americas

About the Role

Grand Hyatt DFW is seeking an exceptional Outlets Director, Food & Beverage to lead our multi-outlet Food & Beverage operations. This dynamic leader will oversee Grand Met Restaurant, Grand Met Lounge, Private Dining, and Mini-Bar operations, while delivering refined and contemporary guest experiences aligned with the Grand Hyatt brand.

This role is responsible for driving operational excellence, developing high-performing teams, elevating guest satisfaction, and achieving financial goals across all dining venues. The ideal candidate is a hands-on hospitality leader who thrives in a luxury environment and is passionate about experiential dining, innovation, and service excellence. This position is currently accepting local Dallas-Fort Worth market candidates only and will report to the Director of Food & Beverage.

Key Responsibilities

Operational Excellence

• Lead the daily operations for Grand Met Restaurant, Grand Met Lounge, Private Dining, and Mini-Bar operations in alignment with Grand Hyatt brand standards.
• Partner with culinary, events, and hotel leadership teams to achieve service, operational, and financial goals.
• Drive exceptional guest experiences through elevated food quality, beverage presentation, cleanliness, and service consistency.
• Improve workflows, labor planning, and operational efficiencies to maximize performance and profitability.
• Ensure compliance with all health, safety, sanitation, and alcohol service regulations.
• Monitor guest feedback and service recovery opportunities to continuously enhance the guest experience and drive engagement.

Team Leadership & Development

• Lead, coach, and mentor outlet managers, assistant managers, supervisors, and hourly colleagues.
• Foster a positive, inclusive, and high-performance culture aligned with Hyatt values.
• Conduct ongoing coaching, performance feedback, and development conversations.
• Lead daily operational meetings and communicate priorities effectively.
• Serve as a visible and hands-on leader, especially during peak service periods.

Guest Experience

• Build strong guest relationships and create memorable dining experiences.
• Anticipate guest needs and deliver thoughtful, personalized service.
• Elevate luxury touchpoints and service rituals throughout all dining venues.
• Handle guest concerns promptly and professionally with a focus on service recovery.

Financial & Administrative Leadership

• Lead budgeting, forecasting, payroll accountability, and P&L management.
• Drive revenue growth while maintaining strong cost controls and labor strategies.
• Monitor inventory, purchasing procedures, and waste reduction initiatives.
• Use analytics and reporting to identify trends, refine pricing strategies, and optimize margins.
• Ensure accurate cash handling and POS compliance.

Innovation & Concept Evolution

• Collaborate with culinary and marketing teams on menu evolution, promotions, and seasonal activations.
• Stay ahead of dining, mixology, and luxury hospitality trends.
• Support beverage innovation and experiential programming that enhances brand positioning.

Why Join Hyatt?

We offer excellent benefits including:

• Free on-site airport terminal parking
• Free colleague meals during shifts
• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401(k) with company match
• Paid vacation, sick days, personal day, and new child leave
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at Apple, AT&T, Verizon, Headspace, and more

Why make a good decision when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

Required

• 3-5 years of progressive Food & Beverage leadership experience with multi-outlet oversight.
• Experience in a high-volume luxury hotel or resort environment.
• Demonstrated success managing complex restaurant, lounge, bar, and in-room dining operations.
• Strong financial acumen with expertise in labor management, forecasting, and profitability.
• Strong leadership, communication, interpersonal, and organizational skills.
• Ability to work flexible schedules including evenings, weekends, and holidays.
• Proficiency with POS systems and Microsoft Office applications.

Preferred

• Bachelor's degree in hospitality management or equivalent experience.
• Experience leading luxury or experiential dining concepts.
• Fine dining experience strongly preferred.
• ServSafe and alcohol awareness certifications preferred.
• Dynamic communicator with executive presence and cross-functional influence.
• Collaborative leadership style with the ability to build strong relationships across departments.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Ability to work effectively in a fast-paced hospitality environment.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.