Description

Babcock National Golf Club, located in Punta Gorda, FL, is pleased to announce an excellent career opportunity for a full-time Server! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.

Position Summary
The Director of Food & Beverage is a Troon associate responsible for leadership and execution of all HOA food and beverage operations. You deliver consistent service, control costs, develop your team, and ensure residents receive a professional hospitality experience.

You support the Board by implementing approved budgets and policies while operating within Troon standards, systems, and employment practices.

Core Responsibilities
Operations

• Direct daily front-of-house and bar operations for all HOA venues.
• Maintain service standards, cleanliness, and presentation.
• Maintain visible leadership presence during peak periods and events.
• Resolve operational issues quickly and communicate trends to senior leadership.

Team Leadership

• Recruit, hire, train, schedule, and supervise F&B associates.
• Build accountability and service culture.
• Provide coaching, feedback, and performance management.
• Ensure proper management coverage from open to close.

Financial Performance

• Assist in development of annual budgets.
• Manage labor to target.
• Monitor revenue, expenses, and profitability.
• Conduct inventories.
• Control beer, wine, and liquor cost.
• Follow Troon purchasing and cash-control procedures.

Member & Guest Experience

• Ensure high levels of service.
• Address complaints and service recovery.
• Work with culinary leadership to deliver quality and consistency.

Menu & Program Development

• Collaborate with culinary leadership and senior management on menus and pricing.
• Support special events and promotions.
• Provide recommendations aligned with budget goals.

(Major concept or brand changes follow the approval structure established by Troon and the Association.)

Events

• Partner with the Lifestyle and operations teams.
• Ensure staffing, setup, and execution.
• Maintain communication between service and kitchen.

Compliance

• Enforce health, safety, and alcohol regulations.
• Ensure associates complete required certifications.
• Follow HR policies and workplace standards.

Administration

• Complete reporting requirements.
• Monitor POS integrity.
• Support audits and financial reviews.

Decision Authority
You operate within delegated authority from Troon leadership. Strategic direction, capital decisions, and policy matters follow the governance structure defined in the management agreement and applicable budgets.

Operational Scope
This position manages HOA food and beverage venues only.

What Success Looks Like

• Service standards met daily.
• Labor and COGS within plan.
• Clean operations.
• Strong team culture.
• Residents satisfied.
• No financial surprises.

Qualifications
Required

• 3-5+ years of leadership experience in hospitality or club operations.
• Experience managing multiple outlets.
• Knowledge of beverage programs and inventories.

Preferred

• Private club or resort background.
• Experience with high-volume seasonal operations.

Skills

• Leadership.
• Financial understanding.
• Organization.
• Communication.
• Ability to build and retain teams.

Physical & Work Environment

• Extended standing and walking.
• Lift up to 50 lbs.
• Nights, weekends, holidays required.
• Moderate to loud environments.

Employment Clarification

This role is employed and supervised by Troon. All employment actions including hiring, discipline, termination, pay, and benefits are managed under Troon authority.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com .