Description

Join a team of proud, passionate, and caring people that together share their diverse talents and backgrounds to serve our members and grow the game of golf. Being at the PGA of America means you are supported, respected, and appreciated for your contributions.

The Food & Beverage (F&B) Lead is the primary liaison between the PGA of America and its Official Food & Beverage Partner. This role is critical in ensuring that the culinary experience at our Championships aligns with the PGA of America's high standards of excellence. This position will be responsible for the operational and financial health of the partnership, ensuring seamless communication, budgetary adherence, and strategic growth.

RESPONSIBILITIES (Specific areas of responsibility include but are not limited to):

Serve as the day-to-day point of contact for the Official F&B Partner, fostering a collaborative and productive working relationship.

Communicate internal PGA organizational goals and brand standards to ensure the Partner's service delivery exceeds expectations.

Manage hours of operations across various Championships, ensuring staffing and service levels align with anticipated attendance.

Oversee the Partnership budget, tracking expenditures, managing reconciliations, and ensuring all financial activities remain within approved limits.

Assist in developing and implementing pricing strategies for general public and premium revenue goals.

Analyze sales data and operational KPIs to provide recommendations for business optimization.

Create and maintain detailed project timelines; hold both internal teams and external partners accountable to critical deadlines.

Facilitate the menu review process by compiling feedback.

Lead regular status meetings and provide clear, concise updates to PGA Leadership regarding F&B milestones and challenges.

INCLUSION:

Employees are expected to contribute to a respectful and inclusive team environment by welcoming and respecting others' beliefs, backgrounds, identities, abilities, and individuality to help ensure a supportive and engaging experience for Association Members, partners, customers, and guests. PGA of America respects the uniqueness of each employee and offers everyone the means to find their place and thrive.

SHARED VALUES:
Embody the organization's shared values and help ensure the organization's values-based culture thrives by proactively identifying and addressing any shared values, challenges and opportunities you are experiencing.

SUPERVISION:

No direct supervisory responsibilities.

FINANCIAL RESPONSIBILITY:

Strong proficiency in budget management, P&L analysis, and strategic pricing models.

EDUCATION AND EXPERIENCE:

Bachelor's Degree in Hospitality Management, Business Administration or related field, or an equivalent combination of education, training, and experience.

Five+ years of Food & Beverage management, preferably within high-volume sports, entertainment, or hospitality environments.

SKILLS, KNOWLEDGE AND ABILITIES:

Job Knowledge/Technology: Ability to see the "big picture" of a partnership while managing the granular details. Skills in public speaking to represent the PGA of America at a variety of functions. Knowledge of Adobe Creative Suite, Excel, and a demonstrated understanding of Google Workspace.

Customer Focus: Meets the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with the customer in mind and establishes and maintains effective relationships with customers and gains their trust and respect.

Judgment: Makes sound decisions; bases decisions on fact rather than emotion; analyzes problems skillfully; uses logic to reach solutions.

Initiative: Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares problems or opportunities in advance and undertakes additional responsibilities. Responds to situations as they arise with minimal supervision and creates solutions to problems.

Communication: Writes and speaks effectively; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; explains reasoning behind opinions; asks others for their opinions and feedback; asks questions to ensure understanding; exercises a professional approach with others using all means of communication; uses consideration and tact when offering opinions. Ability to read "between the lines" and make inferences based on tone.

Problem Solving/Analytical Thinking: The ability to see the "big picture" in complex situations by linking information or by considering an abstract or longer-term perspective; ability to break down a problem, situation or process into its component parts; ability to understand the nature of those parts and their relationship to one another; ability to make thoughtful decisions in situations of uncertainty or risk.

Organization: The ability to manage multiple projects and determine project urgency in a practical way. Manage transition from task to task effectively.

Resourcefulness: The ability to identify opportunities to use resources that are already available or are easy/inexpensive to obtain; ability to consider the surrounding environment before making costly decisions; ability to use imagination and creativity to navigate difficult situations.

Collaboration and Teamwork: A team-first mentality with a focus on building bridges between different departments (Sales, Operations, Partnerships, Ticketing)

Ability to travel up to 25% required. Ability to transport moderately heavy tournament equipment and supplies.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This position is not eligible for immigration sponsorship.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

PGA does not discriminate on the basis of race, color, creed, religion, gender, age, disability, sexual orientation, national origin, citizenship, veteran status, gender identity or expression, marital or familial status, genetic information or any other characteristic protected by federal, state or local law. In addition, to ensure full equality of opportunity in all operations and activities of the organization, every staff member employed by the PGA shall be selected under fair employment procedures that provide equal employment opportunities to all people. DFWP.