Description

Summary

BASIC FUNCTION:
The Assistant Retail and Concessions Manager will oversee the daily operation of the Pantry, Beanery, Pico Taco, Toy & Candy Retail & Zamboni's as well as other potential activations at the Lodge at Spruce Peak. They help train and motivate staff to provide exceptional service, maximize profitability and drive a positive culture rooted in the Core Values of Spruce Peak.

ESSENTIAL FUNCTIONS:
• Responsible for the Daily Operation of the Pantry, Beanery, Toy & Candy, Pico Taco, Zambonis and other activations as applicable.
• Train line level Colleagues to ensure seamless & luxurious guest service.
• Manages schedule and payroll for employees.
• Communicate information to the service team giving them the knowledge to be individually empowered.
• Ensure a welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations through floor presence, and ensuring operational readiness of all service periods
• Supervise the performance, attendance, attitude, appearance and conduct of service team.
• Monitoring and respond to customer experience opportunities in real time.
• Coaching in the moment to Service Colleagues for both celebration and opportunities.
• Maintains house bank and handles all cash according to Resort and departmental policies and procedures
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Takes restaurant reservations when needed for internal and external guests
• Is knowledgeable of all emergency procedures and Spruce Peak policies.
• Other duties as necessary

Rate: $26.00 - $28.50 per hour

Qualifications

• High School Diploma and o ne year of supervisory experience or the equivalent combination of education and experience.
• Excellent leadership and communication skills
• Basic computer skills including MS Office and Micros
• Flexible schedule to include early mornings, evenings, weekends and holidays
• Must be 18 years of age or older
• Must have or obtain a valid DLC certificate
• Ability to stand/walk up to 10 hours per day
• Ability to lift, push, and pull a minimum of 30 lbs.